![]() We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at: ITEMS (if applicable).There is often some processing time before a refund is posted. Then contact your credit card company, as it may take some time before your refund is officially posted.If you have not received a refund yet, please check with your bank account first.If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox. Shipments stolen at any point in the parcel process.Shipments lost at any point in the parcel process.Held or returned shipments due to incorrect address or undeliverable.When the package leaves our facility the customer assumes all responsibility for the package.īlue Moon Fabrics is NOT responsible for the refund or reship of any packages due to the following circumstances: We can provide you with all the information we have to help you locate your package, including tacking number, ship date, and last known location.īlue Moon Fabrics will NOT contact any parcel service on your behalf. If you consider your package lost or stolen, please email us right away. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. ![]() If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days. Please know that there is a 35% restocking fee that will be deducted from your refund. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you have any further questions regarding this matter please contact us at or via phone at (213) 892-0401. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If you receive fabric with a punched hole please keep in mind, our staff adds an extra yard to compensate for the damage. Please note, some items may contain punched holes for quality control purposes. Please inspect your package thoroughly for any damages within 5 days of receiving your order. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund, exchange or replacement. It must also be in the original packaging. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. For precise color matching, we recommend purchasing our Color Cards or Swatches. We do not accept returns on color differentiation. NO RETURNS on any cut fabric (anything that is cut from the manufacturer's roll which is 50 yards or more), ONLY damaged or incorrect items will be accepted for return.
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